The Fine Print, Plainly Stated

Services Provided

Madrid Porters and Drivers specializes in reliable and professional logistics support in and around Madrid. Our core services include:

• Driving — safe and efficient transportation of goods or personnel. Equipped with a personal tachograph, we are fully authorised to drive 3.5-tonne vans anywhere in Europe in full compliance with regulations. (Regulation (EC) 561/2006 and Regulation (EU) 165/2014).
• Transhipments — seamless transfer of cargo between vehicles or locations.
• Packing — secure on-site packing of items for transport.
• Export Packing — specialised preparation for international shipments.
• Loading and Unloading — expert handling to prevent damage.

All services are performed by experienced professionals using well-maintained equipment.

Pricing Structure

Our rates are transparent and competitive. All prices are in Euros (€) and exclude VAT (IVA) where applicable.

Booking and Scheduling

• Minimum booking — 4 hours (half-day rate). Afternoon jobs require a full-day booking.
• Working day — starts at 7:00 AM.
• Confirmation — 50% deposit required to secure booking.
• Full payment — due 24 hours before service.

Travel and Additional Fees

• Base rate includes up to 30 minutes travel each way from 28342 Valdemoro.
• Travel over 30 minutes: +€35 per hour (time & fuel).

Payment Terms

• 50% deposit locks in your booking.
• Balance due 24 hours before service.

Cancellation Policy

• 48+ hours notice: full deposit refund.
• Less than 48 hours: deposit forfeited.

Liability and Insurance

• High-value items should be insured by the client.
• Pre-existing damage must be noted before service starts.

General Terms

• All services comply with Spanish health & safety regulations.
• Disputes resolved under Spanish law in Madrid courts.